Lostrac Privacy Policy

Last Updated: 30-12-2025

1. Introduction

Welcome to Lostrac ("we," "our," or "us"). We are India's Most Trusted Lost and Found Network, operating Lostrac Global Solutions LLP ("Platform") through our website and mobile application. We are committed to protecting your privacy and handling your personal information with transparency and care.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Platform to report a lost or found item, participate in our community, or interact with our services. By accessing or using Lostrac, you consent to the practices described in this policy.

2. Information We Collect

A. Information You Provide Directly:

• Account Information: Name, email address, phone number, and password when you create an account.

• Report Details: Detailed information about a lost or found item, including item type, description, brand, color, last known/found location, date, time, and photographs.

• Communication Data: Records of your correspondence with us, other users through our secure messaging system, or customer support.

• Verification Information: Information you may provide to verify your identity or claim to an item (e.g., proof of purchase, identifying marks description), which is processed securely and confidentially.

B. Information Collected Automatically:

• Device & Log Data: IP address, browser type, operating system, device identifiers, mobile network information, and pages you visit on our Platform.

• Usage Information: Details of your interactions with our Platform, such as search queries, time stamps, clicks, and the features you use.

• Location Data: Precise or approximate location information (via GPS or IP address) when you enable location services to tag a report or search nearby listings.

C. Information from Third Parties:

We may receive information about you from partners (e.g., transport authorities, mall management) who integrate with our Platform to facilitate item recovery, or from other users who reference you in a report.

3. How We Use Your Information

We use the information we collect to:

• Operate, maintain, and improve the Lostrac Platform and its matching algorithms.

• Create and manage your user account and profile.

• Facilitate the core lost-and-found service: displaying lost/found listings (without your personal contact details publicly), sending match alerts, and enabling secure communication between users.

• Verify user identities and item claims to prevent fraud and ensure safe reunions.

• Communicate with you about your account, reports, matches, updates to our services, and security alerts.

• Respond to your inquiries and provide customer support.

• Analyze Platform usage trends and gather broad demographic information for internal operations.

• Comply with applicable laws, regulations, or legal requests.

4. How We Share Your Information

Your privacy is paramount in a lost-and-found service. We are careful and intentional about sharing:

• With Other Users: When you file a report, the item details, location, and date are visible to other users to facilitate a match. Your name, phone number, and email are NEVER publicly displayed. We use a secure, anonymous internal messaging system for initial contact. Direct contact information is shared only after both parties mutually agree within the Platform.

• With Trusted Partners: We may share limited, non-personal report data (e.g., item category, location zone) with integrated partners (e.g., railway lost property offices) to widen the search network. We do not share your personal contact details with partners without your explicit consent for a specific recovery case.

• For Legal & Safety Reasons: We may disclose information if required by law, to protect the rights and safety of Lostrac, our users, or the public, or to enforce our Terms of Service.

• Service Providers: We engage trusted third-party vendors (for hosting, analytics, customer support, SMS services) who process data on our behalf under strict contractual confidentiality obligations.

• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, subject to the promises made in this policy.

5. Data Security

We implement robust administrative, technical, and physical security measures designed to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These include encryption (in transit and at rest), secure servers, and controlled access protocols. However, no electronic transmission or storage method is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee its absolute security.

6. Your Choices and Rights

You have control over your information:

• Access & Correction: You can access and update your account profile and report details at any time via your dashboard.

• Communication Preferences: You can opt-out of promotional emails by using the unsubscribe link. Transactional and service-related messages (e.g., match alerts) are essential and cannot be opted out of.

• Deactivation & Deletion: You can deactivate your account from your settings. To request permanent deletion of your personal data, contact us at [dpo/privacy-email]. Note: We may retain certain information as required by law or for legitimate business purposes (e.g., to maintain transaction records of completed recoveries, prevent fraud, or enforce agreements).

• Location Data: You can enable or disable location services through your device settings.

7. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. For example, we retain closed report data for a period to assist in potential future disputes or historical analysis, after which it is anonymized or securely deleted.

8. Children's Privacy

Our Platform is not intended for individuals under the age of 18 ("Children"). We do not knowingly collect personal information from Children. If you are a parent or guardian and believe your child has provided us with information, please contact us. If we become aware of such collection, we will take steps to delete that information.

9. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal obligations. The "Last Updated" date at the top will indicate the latest revision. We will notify you of any material changes via email or a prominent notice on our Platform. Your continued use of Lostrac after such changes constitutes your acceptance of the revised policy.

10. Grievance Officer & Contact Us

If you have any questions, concerns, or grievances about this Privacy Policy or our data practices, please contact our designated Grievance Officer:

Grievance Officer Name: Praveena Rapaka
Address:  #111, Sree Salasara Gardenia, Spring field's colony, Telangana-500067
Email: grievance.officer@lostrac.com
Phone: +91 73826 86608

We will acknowledge your grievance within 48 hours and resolve it in accordance with applicable Indian laws.

By using the Lostrac Platform, you signify your understanding and consent to the collection and use of your information as described in this Privacy Policy.